Returns Policy

Returns & Refunds Policy

Our Promise
Everybody at Winetraders wants you to be DELIGHTED with the wines you get from us.  We take so much care and attention sourcing our wines that it would be really sad if you didn’t enjoy drinking it just as much.  Having said that, wine is an agricultural product no different from bread or cheese.

Wine can sometimes be faulty due to cork taint, corks can leak, and bottles can get smashed in transit.   If – for whatever reason - you’re unhappy with the wine we’ve sent you then please ring 01993 882 440.  You’ll speak to a REAL PERSON (how wonderfully old-fashioned) who will 1) listen to your concerns and 2) do everything in our power to put it right

This may involve crediting you for the purchase, collecting the wine and refunding you, or sending you a replacement.  We want to keep our customers happy – and that includes you!

The Fine Print
Winetraders (UK) Ltd complies with all relevant legislation regarding selling alcohol, GDPR and also selling at a distance.  If you believe that we are or have not complied with any relevant legislation or you would like to know the information that we currently hold on record, please email: