Privacy Policy

The Privacy Policy set out below explains how we collect, use and protect your information and should be viewed alongside our:

Terms and Conditions


The website is owned and operated by Winetraders (UK) Limited, a company incorporated in England and Wales (registered number 3593244) whose registered office is at 5 Bankside, Hanborough Business Park, Long Hanborough, Oxfordshire, OX29 8LJ and hereafter referred to as Winetraders, “we” or “us”.

Winetraders is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

This Policy applies as between you, the User of this Website, and the owner and provider of this Website namely Winetraders. This Policy applies to Winetraders’ use of any and all Data collected by Winetraders in relation to your use of this Website.

We take your right to privacy and confidentiality very seriously and we comply with the Data Protection Act 1998 and related data protection legislation, including the EU GDPR (General Data Protection Regulation). We are registered with the ICO (Information Commissioner’s Office - under registration number: ZA384794

The information we collect and how we use it

When you contact us, request information or register interest we need to gather certain Personal and Contact Details as detailed below.

We gather this information to allow us to process your enquiry and offer you relevant advice and services. We do not store credit card details nor do we share customer details with any 3rd parties. The relevant information is then used by us, our agents and sub-contractors to provide any services requested by you and to communicate with you on any matter relating to the provision of the service in general.

We may also use aggregate information and statistics for the purpose of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, email or telephone in accordance with your stated contact preferences to ask you for your feedback and comments on our services.

We may also wish to provide you with information about special features of our website or other service or products we think may be of interest to you. If you would rather not receive this information, please let us know via the Contact page.


Personal and Contact Details

When you contact us, request information or register interest, personal information is provided by you to us and is only used to service and fulfil your account. This information may include, but is not limited to:

  1. name;
  2. gender;
  3. email address;
  4. telephone number(s);
  5. company;
  6. postal address(es);
  7. information relating to your own or your company’s requirements in relation to Winetraders’ products.

Your Rights

You have several rights in relation to your personal data. You have a right to:

  1. access a copy of your personal data held by us;
  2. request rectification of your personal data if it is inaccurate or incomplete;
  3. request erasure of your personal data in certain circumstances;
  4. restrict our use of your personal data in certain circumstances;
  5. move (or port) personal data which you have given us to process on the basis of your consent or for automated processing;
  6. object to the processing of your data where our legal basis for processing your data is our legitimate interests; and
  7. not to be subject to a decision based on automated processing, including profiling which has legal or similar significant affects.

We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than within one month after of receipt of your request. We may request proof of identification to verify your request. This Winetraders privacy notice is designed to meet these requirements. If you have any concerns, please contact us on the contact details provided at the bottom of this page.

Complaints to the Information Commissioner

If you are not satisfied with our use of your personal data or our response to any request by you to exercise any of your rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) whose website is and telephone number: 0303 123 1113

Our use of cookies

Our website (including our mobile site) uses cookies. For more information on our use of cookies, please read our Cookie Policy.

How we protect your information

The internet is not a secure medium. We use the most up-to-date technologies to protect the information you give us. We also keep your information confidential. The internal procedures of Winetraders cover the storage, access and disclosure of your information.

Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Updating your details

If any of the information that you have provided to Winetraders changes, for example if you change your email address, name or contact details or if you wish to cancel your registration, please let us know the correct details by using the Contact page.

Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

Access to your records

You have a right to be told what personal information we hold about you. If you wish to see a copy of the information we hold about you please get in touch via the Contact page.  A small administrative charge will be made for fulfilling this request.

How to contact Winetraders

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please get in touch via the Contact Page.


Privacy Policy last updated 7 July 2020